Return Policy

Return Policy

1. Eligibility for Returns: At Bisbee.in (Wali Enterprises), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 2 days of delivery. To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

2. Initiation of Return: To initiate a return, please contact our customer service team within 2 days of receiving your order. You can reach us via email at contact@bisbee.in or by phone at +91 9540858543 . Please provide your order number and a brief explanation of the reason for your return. Our team will guide you through the return process and provide you with a return authorization code.

3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure that your return reaches us safely. Once your return is received and inspected, we will process your refund or exchange accordingly.

4. Refund or Exchange: Upon receiving your returned item, our team will inspect it to ensure that it meets our return eligibility criteria. If the return is approved, we will process a refund to your original method of payment within 5-7 business days. If you prefer an exchange, we will gladly provide you with a replacement item of equal value, subject to availability.

5. Non-Returnable Items: Certain items are not eligible for return due to hygiene and safety reasons. These include but are not limited to:

  • Personalized or custom-made items
  • Items marked as final sale
  • Undergarments and swimwear
  • Used or damaged items not in their original condition

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as per your preference. Please provide clear photographs of the damaged or defective item to expedite the resolution process.

7. Contact Us: If you have any questions or concerns regarding our Return Policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with Bisbee.in is a positive one.

Disclaimer: Please note that the information provided in this Return Policy is subject to change without prior notice. We reserve the right to update our policies and procedures as needed to better serve our customers and improve our services. Thank you for choosing Bisbee.in for all your kids’ clothing and toy needs!